Terms And Conditions & Policies

Physical copies of all the documents below can be produced on request.

By using our site you agree to the following terms and conditions and have read our privacy policy.

Skegness Water Leisure Park - Camping & Touring T&C's

PLEASE RETAIN THESE TERMS & CONDITIONS FOR REFERENCE PURPOSES.

If any of the following Terms & Conditions of Booking are breached the person(s) involved & all of their party members will be required to leave the Park and no refunds will be payable.

  1. Completion of booking form and /or payment is deemed as acceptance of these terms and conditions of booking. All deposits/payments are Non-Transferable in the event of cancellation.
  2. Please note WE DO NOT provide refunds because of poor weather conditions. Please ensure your accommodation is adequately secure, fit for purpose and all weather conditions.
  3. ALL VISITORS are required to report to Reception upon arrival.
  4. You may park at the side of your unit, subject to ground conditions. All Additional vehicles must be paid for when booking or upon arrival. Please supply the park reception WITH ALL vehicle registrations prior/upon check in. Sleeping in cars is STRICTLY PROHIBITED.
  5. WE DO NOT ACCEPT COMMERCIAL VEHICLES unless by prior arrangement and use of the touring and tent fields are for holidaymakers only.
  6. Pitches are available from 12 noon on the day of arrival and must be vacated by 11am on the day of departure, unless special arrangements have been made.
  7. For health and safety reasons and also not to disturb other campers WE WILL ONLY ACCEPT ARRIVALS UNTILL 9PM (or dusk whichever is the earlier).
  8. All tourers and tents are required to park on their allocated pitch as directed by the site warden for the duration of their stay. EACH UNIT MUST BE 6 METERS APART.
  9. On most pitches you can erect an awning (CHARGEABLE) or gazebo (CHARGEABLE) but not both. Not all pitches will accommodate these, please check at time of booking.
  10. Only couples and family parties are accepted - Large parties of three or more couples, Single Sex or Mixed Groups of three or more persons will not be allowed on site whether or not they have booked in advance. All BOOKINGS ARE AT THE DISCRETION OF THE PARK MANAGEMENT.
  11. Touring caravans must not be occupied by more people than is consistent with the number of sleeping berths.
  12. For the safety of everyone on site, a speed limit of 10mph is imposed throughout the park and this must be STRICTLY OBSERVED. The Highway Code for public roads applies to all vehicles on the park and this includes drink driving laws. No liability is accepted for any damage caused by roadway speed bumps. Vehicles, their accessories & contents are left entirely at your own risk. We accept no responsibility for any loss or damage to any vehicle from any cause whatsoever.
  13. Dogs are welcome but must be kept on a lead at all times. Please exercise your dogs on the designated dog walk, which is shown on the site map. Dog owners are required to clean up after their dogs using the special bins provided, disposable doggy bags are provided at the park reception free of charge. Dogs MUST NOT be left unattended in any accommodation at any time. The dog is the responsibility of its’ owner at all times and no responsibility will be taken by the Park for any damage caused by it. The owner of a dog will be held responsible & liable for any damage caused by their dog.
  14. Waste buckets must be emptied regularly & only at the points provided.
  15. Barbecues are allowed, but must be raised off the grass. To avoid a fire, BBQ’s must be fully extinguished and cold before placing in the metal bins.  Please make yourself aware of the nearest fire point.
  16. Naked flames/and or open fires of any nature ARE STRICTLY PROHIBITED on our Park.
  17. Young people must not be left without adult supervision. Parents/carers are responsible for their children AT ALL TIMES and they MUST accompany them to the toilet/shower blocks.
  18. We have a STRICT NO SWIMMING policy on our lakes. It is particularly important that all guests and visitors in your party understand and obey these rules and that children are made aware and supervised at all times around these 3 OPEN DEEP WATER LAKES.
  19. Recycling is encouraged; refuse sacks must be disposed of in the wheelie bins and glass bottles in the bottles banks located near the Barn inn.
  20. Generators are NOT PERMITTED on site.
  21. THE USE OF ANTI-SOCIAL TOYS - BB GUNS, ELECTRIC OR MOTORISED SCOOTERS/TOYS ETC. IS PROHIBITED.
  22. The playing of ball games or flying of kites must be conducted on the recreation area provided, not between caravans or near the airfield.
  23. Enjoy yourself but not at the expense of others - anyone creating a disturbance or whose conduct could give offence to others will be required to leave immediately & NO REFUND GIVEN. In the case of group bookings ALL PARTIES will be required to leave.
  24. The provisions of the Licensing Act 2003 will be fully implemented. This means that anyone attempting to buy alcohol that appears to be under the age of 25 years will be asked for proof of age ID. Anyone who attempts to buy alcohol for anyone under the age of 18yrs will be barred from the Barn Inn and Coffee Shop immediately. Anyone under the age of 18yrs remains the responsibility of their Parents/Guardians at all times.
  25. We regret that in the event of cancellation or early departure we are unable to make refunds.
  26. We would like to remind you that we are in no way responsible for the loss of or damage to your property whilst you are on the park.
  27. We recommend that you insure your personal effects, clothing and cash in the normal way before coming on holiday. We will not be held responsible for any damage or inconvenience caused by acts of God or extreme weather conditions.
  28. WE DO NOT operate a scheme of holiday cancellation or curtailment insurance. Therefore, if you have to cancel your holiday for any reason whatsoever, your deposit/payment is not recoverable, unless you have your own adequate cancellation or curtailment insurance in place.
  29. WE WILL NOT PERMIT anyone to visit our site who is of your knowledge a convicted child sex offender, or is subject to the notification requirements of the Sexual Offences Act 2003 to visit the Park.

Skegness Water Leisure Park - Timber Pod T&C's

PLEASE RETAIN THESE TERMS & CONDITIONS FOR REFERENCE PURPOSES.

If any of the following Terms & Conditions of Booking are breached the person(s) involved & all of their party members will be required to leave the Park and no refunds will be payable.

Please Note: These are NOT GLAMPING PODS. You’ll need to bring all your equipment with you – including beds!!

1. Completion of booking form and /or payment is deemed as acceptance of these terms and conditions of booking. All deposits/payments are Non-Transferable in the event of cancellation.
2. Please note WE DO NOT provide refunds because of poor weather conditions. 
3. All visitors are required to report to the Park Reception upon arrival. 
4. Additional vehicles must be paid for when booking or upon arrival. Please supply the park reception WITH ALL vehicle registration numbers prior/upon arrival. One car may be parked at the side of the pod, subject to ground conditions and is included within your normal charge. Sleeping in cars STRICTLY PROHIBITED.
5. Please note, WE DO NOT ACCEPT COMMERCIAL VEHICLES unless by prior arrangement.
6. On arrival a £20 CASH DEPOSIT is required for the Pod key. You will receive this back once the POD KEY and the DEPOSIT REICEPT have both been returned to the reception before 11am on the day of your departure. 
7. Pods are available from 1pm on the day of your arrival and MUST BE VACATED BY 11AM on the day of your departure. 
8. We can only accept arrivals until 9pm (or dusk whichever is the earlier.)
9. The 4 berth pods can accommodate up to 2 adults and 2 small children (not suitable for more than 2 adults), whilst the 6 berth pods are suitable for 2 adults and 4 small children. The total number in your party must not exceed the capacity of the Pods
10. Dogs are welcome in 3 of our 4 berth pods only. And will be charged at an additional price per dog. No more than 2 dogs are allowed in the pod at any one time. They must be kept on leads at all times. Please exercise your dogs on the designated dog walk, which is shown on the site map.  Please keep dogs under control and on a lead AT ALL TIMES on the Park (Even on the dog walk). Please note: the runway IS STRICTLY OUT OF BOUNDS. Dog owners are required to clean up after their dog using the special dog bins provided; disposable doggy-bags are provided at the park reception free of charge. Dogs cannot be left unattended in any accommodation at any time. The dog is the responsibility of its’ owner at all times and no responsibility will be taken by the Park for any damage caused by it. The owner of a dog will be held responsible & liable for any damage caused by their dog.
11. All Pods are STRICTLY NON-SMOKING. 
12. Barbecues are allowed, but must be raised off the grass and decking area. They must be used at a safe distance away from your camping pod. To avoid a fire, BBQ’s must be fully extinguished and cold before placed in the metal bins.  Please make yourself aware of the nearest fire point.
13. Naked flames/and or open fires of any nature ARE STRICTLY PROHIBITED on our Park.
14. Gas heaters, BBQ’s/and or gas cooking utilities of any other kind MUST NEVER be used inside the camping pods.
15. Young people must not be left without adult supervision. Parents/carers are responsible for their children AT ALL TIMES and they MUST accompany them to the toilet/shower blocks.
16. We have a STRICT NO SWIMMING policy on our lakes. It is particularly important that all guests and visitors in your party understand and obey these rules and that children are made aware of the 3 OPEN DEEP WATER LAKES.
17. Recycling is encouraged; refuse sacks must be disposed in the wheelie bins and glass bottles in the bottle bank located near the Barn inn. 
18. The speed limit across the Park is 10mph and is constantly monitored and enforced to ensure the safety of everyone onsite.
19. Generators are NOT PERMITTED on site.
20. THE USE OF ANTI-SOCIAL TOYS - BB GUNS, ELECTRIC OR MOTORISED SCOOTERS/TOYS ETC. IS PROHIBITED.
21. The playing of ball games or flying of kites must be conducted on the recreation area provided, not between caravans or near the airfield.
22. The Highway Code for public roads applies to all vehicles on the park and this includes drink driving laws. No liability is accepted for any damage caused by roadway speed bumps. Vehicles, their accessories & contents are left entirely at your own risk. We accept no responsibility for any loss or damage to any vehicle from any cause whatsoever.
23. Only couples and family parties are accepted - Large parties of three or more couples, Single Sex or Mixed Groups of three or more persons will not be allowed on site whether or not they have booked in advance. ALL BOOKINGS ARE AT THE DISCRETION OF MANAGEMENT.
24. Enjoy yourself but not at the expense of others - anyone creating a disturbance or whose conduct could give offence to others will be required to leave immediately & NO REFUND GIVEN. In the case of group bookings ALL PARTIES will be required to leave.
25. The provisions of the Licensing Act 2003 will be fully implemented. This means that anyone attempting to buy alcohol that appears to be under the age of 25 years will be asked for proof of age ID. Anyone who attempts to buy alcohol for anyone under the age of 18yrs will be barred from the Barn Inn and Coffee Shop immediately. Anyone under the age of 18yrs remains the responsibility of their Parents/Guardians at all times.
26. We regret that in the event of cancellation or early departure we are unable to make refunds.
27. We would like to remind you that we are in no way responsible for the loss of or damage to your property whilst you are on the park. 
28. We recommend that you insure your personal effects, clothing and cash in the normal way before coming on holiday. We will not be held responsible for any damage or inconvenience caused by acts of God or extreme weather conditions.
29. WE DO NOT operate a scheme of holiday cancellation insurance. Therefore, if you have to cancel your holiday for any reason whatsoever, your deposit/payment is not recoverable, unless adequate cancellation or curtailment insurance is in place for your stay with us.
30. WE WILL NOT PERMIT anyone to visit our site who is of your knowledge a convicted child sex offender, or is subject to the notification requirements of the Sexual Offences Act 2003 to visit the Park.
In the best interests of everyone on holiday at the Park, all visitors should abide by the site rules.

Skegness Water leisure Park tries to offer a quiet, peaceful and relaxing atmosphere for your holiday need, and the rules are only designed to help us make your holiday a good one!!

Skegness Water Leisure Park - Holiday Bungalow T&C's

PLEASE RETAIN THESE TERMS & CONDITIONS FOR REFERENCE PURPOSES.

If any of the following Terms & Conditions of Booking are breached the person(s) involved & all of their party members will be required to leave the Park and no refunds will be payable.

1. A non-refundable £100.00 deposit per week is required to secure your booking.
2. All bookings are non-transferable and have to be paid for, in full up to 6 weeks prior to arrival.
3. Arrival time is 3PM.
4. Departure time is 11AM.
5. All three bungalows are NON SMOKING.
6. Please keep vehicles of the grass, even when loading/unloading and use the tarmac parking areas in front of the bungalows.
7. Please make sure that you report any missing or damaged items to Reception. If you fail to do so, you will be charged for any items that are damaged or missing at the end of your stay.
8. Rubbish can be disposed of in black bin liners into the wheelie bins inside the bin compound situated adjacent to the bungalows.
9. Please observe our 10mph speed limit.
10. Children have to be supervised at all times.
11. Ball games are only allowed in the areas provided.
12. Petrol motor scooters and BB guns are prohibited on the park.
13. Please avoid excessive noise between 11PM and 8AM.
14. As with any holiday we would advise that you have adequate cancellation and curtailment insurance.

Tennyson Lodge Occupants (Bungalow With Dog)

1. Well Behaved pets are welcome in Tennyson Lodge only.
2. Please keep your dog’s off the beds and furniture.
3. Please keep your dogs under control and on the lead at all times when on the site.
4. You must clean up after your pets. Should you require any poo-scoop bags, they are available free of charge from the park reception.

Skegness Water Leisure Park - S Pod T&C's

PLEASE RETAIN THESE TERMS & CONDITIONS FOR REFERENCE PURPOSES.

If any of the following Terms & Conditions of Booking are breached the person(s) involved & all of their party members will be required to leave the Park and no refunds will be payable.

1. Completion of booking form and/or payment is deemed as acceptance of these terms and conditions of booking. All deposits/payments are Non-Transferable in the event of cancellation.
2. Please note WE DO NOT provide refunds because of poor weather conditions. 
3. All visitors are required to report to the Park Reception upon arrival. 
4. Additional vehicles must be paid for when booking or upon arrival. Please supply the park reception WITH ALL vehicle registration numbers prior/upon arrival. CARS MUST PARK IN THE CARPARK and not on the grass.  One car is included in the price. Sleeping in cars is STRICTLY PROHIBITED.
Please note, WE DO NOT ACCEPT COMMERCIAL VEHICLES unless by prior arrangement.
5. On arrival a £20 CASH DEPOSIT is required for the S-Pod key. You will receive this back once the S-POD KEY and the DEPOSIT REICEPT have both been returned to the reception before 11am on the day of your departure.
6. S-Pods are available from 3pm on the day of your arrival and MUST BE VACATED BY 11AM on the day of your departure. 
7. We can only accept arrivals until 9pm (or dusk whichever is the earlier.)
8. The total number in your party must not exceed the capacity of the S-Pods.
9. Please Note: DOGS ARE NOT ALLOWED IN ANY OF THE S-PODS.
10. All S-Pods are STRICTLY NON-SMOKING. 
11. Barbecues are allowed, but must be raised off the grass and decking area. They must be used at a safe distance away from your S-Pod. To avoid a fire, BBQ’s must be fully extinguished and cold before placed in the metal bins.  Please make yourself aware of the nearest fire point.
12. Naked flames/and or open fires of any nature ARE STRICTLY PROHIBITED on our Park.
13. Gas heaters, BBQ’s/and or gas cooking utilities of any other kind MUST NEVER be used inside or on the decking outside the S-Pods, except where a gas grill & hob is fitted internally to the 2 Berth S-Pod.
14. Young people must not be left without adult supervision. Parents/carers are responsible for their children AT ALL TIMES and they MUST accompany them to the toilet/shower blocks.
15. We have a STRICT NO SWIMMING policy on our lakes. It is particularly important that all guests and visitors in your party understand and obey these rules and that children are made aware of the 3 OPEN DEEP WATER LAKES.
16. Recycling is encouraged; refuse sacks must be disposed in the wheelie bins and glass bottles in the bottle bank located near the Barn inn. 
17. The speed limit across the Park is 10mph and is constantly monitored and enforced to ensure the safety of everyone onsite.
18. Generators are NOT PERMITTED on site.
19. THE USE OF ANTI-SOCIAL TOYS - BB GUNS, DRONES, ELECTRIC OR MOTORISED SCOOTERS/TOYS ETC. IS PROHIBITED.
20. The playing of ball games or flying of kites must be conducted on the recreation area provided, not between caravans or near the airfield.
21. The Highway Code for public roads applies to all vehicles on the park and this includes drink driving laws. No liability is accepted for any damage caused by roadway speed bumps. Vehicles, their accessories & contents are left entirely at your own risk. We accept no responsibility for any loss or damage to any vehicle from any cause whatsoever.
22. Only couples and family parties are accepted - Large parties of three or more couples, Single Sex or Mixed Groups of three or more persons will not be allowed on site whether or not they have booked in advance. ALL BOOKINGS ARE AT THE DISCRETION OF MANAGEMENT.
23. Enjoy yourself but not at the expense of others - anyone creating a disturbance or whose conduct could give offence to others will be required to leave immediately & NO REFUND GIVEN. In the case of group bookings ALL PARTIES will be required to leave.
24. The provisions of the Licensing Act 2003 will be fully implemented. This means that anyone attempting to buy alcohol that appears to be under the age of 25 years will be asked for proof of age ID. Anyone who attempts to buy alcohol for anyone under the age of 18yrs will be barred from the Barn Inn and Coffee Shop immediately. Anyone under the age of 18yrs remains the responsibility of their Parents/Guardians at all times.
25. We regret that in the event of cancellation or early departure we are unable to make refunds.
26. We would like to remind you that we are in no way responsible for the loss of or damage to your property whilst you are on the park. 
27. We recommend that you insure your personal effects, clothing and cash in the normal way before coming on holiday. We will not be held responsible for any damage or inconvenience caused by acts of God or extreme weather conditions.
28. WE DO NOT operate a scheme of holiday cancellation insurance. Therefore, if you have to cancel your holiday for any reason whatsoever, your deposit/payment is not recoverable, unless adequate cancellation or curtailment insurance is in place for your stay with us.
29. WE WILL NOT PERMIT anyone to visit our site who is of your knowledge a convicted child sex offender, or is subject to the notification requirements of the Sexual Offences Act 2003 to visit the Park.
30. In the best interests of everyone on holiday at the Park, all visitors should abide by the site rules. 



Skegness Water Leisure Park tries to offer a quiet, peaceful and relaxing atmosphere for your holiday needs, and the rules are only designed to help us make your holiday a good one!!


Skegness Water Leisure Park - Privacy Policy

1.1  We are committed to safeguarding the privacy of our website visitors and service users.
1.2  This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1.4  Our website incorporates privacy opt out controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access this via the link below.
https://booking.skegnesswaterleisurepark.co.uk/mailing-list?u=1
1.5 In this policy, "we", "us" and "our" refer to the Ellis Bros Contractors group of
companies.[ For more information about us, see Section 13.]
2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. How we use your personal data
3.1  In this Section 3 we have set out:
(a)  the general categories of personal data that we may process;
(b)  the purposes for which we may process personal data; and
(c)  the legal bases of the processing.
3.2  We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is to allow us to improve the website by aggregating patterns of traffic and providing us information on how we can improve the functionality and experience of the website.
3.3  We may process your account data ("account data"). The account data may include your name and email address. We never collect data from third-party sources so all the personal information we hold was provided to us by yourself. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.4  We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, gender, date of birth and relationship status. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.5  We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, address, telephone number, email address, gender, date of birth and relationship status. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.6  We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.7  We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.8  We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. If a purchase/transaction is made online our servers do not process any card information you provide, all information is passed securely to SAGE PAY, a trusted online payment service provider. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
3.9  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.10  We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
3.11  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.12  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.13  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.14  Please do not supply any other person's personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1  We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2  We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3  We will never disclose personal data to our suppliers or subcontractors unless asked to by yourself or consent has been given.
4.4  Financial transactions relating to our website and services are handled by our payment services provider, SAGE PAY. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.sagepay.co.uk/policies.
4.5  We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you regarding any goods and/or services you may have purchased with them. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
4.6  In addition to the specific disclosures of personal data set out in this Section
4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 We never provide your personal data to countries outside the European Economic Area (EEA).
6. Retaining and deleting personal data
6.1  This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2  Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3  We will retain your personal data as follows:
(a) Personal data will be retained for a minimum period of five years following the date it was submitted, and for a maximum period of 10 years after its last use.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) The period of retention for transactional and booking data will be determined based on its relevance and if it will be required for use regarding the goods/services that you used.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Amendments
7.1  We may update this policy from time to time by publishing a new version on our website.
7.2  You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3  We may notify you of changes to this policy by email or through the private notification system on our mobile app.
8. Your rights
8.1  In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2  Your principal rights under data protection law are:
(a)  the right to access;
(b)  the right to rectification;
(c)  the right to erasure;
(d)  the right to restrict processing;
(e)  the right to object to processing;
(f)  the right to data portability;
(g)  the right to complain to a supervisory authority; and
(h)  the right to withdraw consent.
8.3  You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. For a copy of your personal data please email us at enquiries@skegnesswaterleisurepark.co.uk or write to us.
8.4  You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5  In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6  In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7  You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8  You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9  You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10  To the extent that the legal basis for our processing of your personal data is:
(a)  consent; or
(b)  that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13  You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.
9. About cookies
9.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2  Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication - we may use cookies to identify you when you visit our website and as you navigate our website.
(c) personalisation - we may use cookies to store information about your preferences and to personalise the website for you.
(d)  security - we may use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
(e)  advertising - we use cookies to help us to display advertisements that will be relevant to you.
(f) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
11. Cookies used by our service providers
11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
11.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. To provide website visitors the ability to prevent their data from being used by Google Analytics there is a plugin provided by Google available at : https://tools.google.com/dlpage/gaoptout.
12. Managing cookies
12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a)  https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b)  https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c)  http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d)  https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e)  https://support.apple.com/kb/PH21411 (Safari); and
(f)  https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2  Blocking all cookies will have a negative impact upon the usability of many websites.
12.3  If you block cookies, you will not be able to use all the features on our
website.
13. Our details
13.1  This website is owned and operated by Ellis Bros Cont LTD.
13.2  We are registered in England and Wales under registration number 746473, and our registered office is at Landsdowne Road, Skegness, PE25 2DJ.
13.3  Our principal place of business is at Skegness Water Leisure Park, Walls Lane, Ingoldmells, PE25 1JF.
13.4  You can contact us:
(a)  by post, to the postal address given above;
(b)  using our website contact form;
(c)  by telephone, on 01754 899400(d)  by email, using enquiries@skegnesswaterleisurepark.co.uk
14. Data protection officer
14.1 Our data protection officer's contact details are: NAME: Mr John Chappel TEL: 01754 764176 EMAIL:  ellisbroscontractors@msn.com

Skegness Water Leisure Park - Access Statement

Introduction

The Park is one of the most successful in the area, with over 250 touring and camping pitches with electrical hook up points, over 700 privately owned holiday caravans. Facilities include toilet & shower blocks, family bar, restaurant, shop and fishing lake. All of these have been designed to facilitate access to as many visitors as possible.

Pre­ Arrival

• Bookings can be made by telephone, in person or by e­mail. We intend to make this Access Statement available via the web site, as well as in written form (Per request).

• The Park is mid­way between Skegness & Ingoldmells.

• The nearest bus stop on the main bus route is 500m away on the A52 (level, tarmac footpath all the way), Ingoldmells 1 mile, Skegness 2 miles.

• Accessible taxis readily available, usually within 10 minutes.

• Most buses are the low threshold type, with raised access kerbs.

• Camp shop at Park Entrance with full range of convenience foods, off­licence, newspapers, fresh bread and milk daily etc. Shop has access ramp.

• Holiday Bungalow guests can pre­order "Welcome Pack" with basic provisions delivered into their bungalow before arrival.

• Nearest mobility scheme shop 3/4 mile towards Skegness, with hire service.

• Radar toilets and bathroom/shower available on site.

• All facilities have been designed for access to mobility impaired customers. Staff trained (external and in­house) to cater for guests requiring additional assistance.

Arrival & Car Parking Facilities
      
• Ample car­parking at Park Entrance/Reception and all pitches/plots have individual parking spaces

• Staff trained to assist any guest requiring assistance from car to Office

• Drop off point for all customers is outside Reception

• All roads tarmac, paths concrete and all are level, except Shop, Bar and Restaurant, which have access ramps.

• Speed bumps throughout site

• No barriers on site

• Contact telephone numbers displayed externally and in both payphone boxes.

• Dogs are welcome with prior notification, dedicated dog­walk with doggy bins, water bowls provided. Only guide dogs (visual or aural impaired customers) allowed in Shop, Bar or Restaurant.

• Signage clear and written.

• All roads on Park are flat, level and mainly smooth (some are sprayed and chipped)

• Pitch to Reception distances varies from 30 metres to 1 mile. If close proximity to Office or Toilet/Shower facilities is required, guests are encouraged to request at time of booking.

• All Park roads are well lit at night

Main Entrance & Reception

• Steps have been designed out of facilities and wherever possible, concrete access ramps with handrails have been installed with maximum 1:20 gradient. Reception Office has low door threshold with 50mm step.

• Staff trained to provide assistance with guests requiring it. Requests can be made to any Staff in any facility.

• Reception Office has seating for 6 persons

• All guests are shown to their pitch or bungalow by member of Staff

• March ­ June & September ­ November, Office manned 8.30 am ­ 5.00 pm 7 days per week.

• Easter, Whitsun, July & August, Office manned 8.00 am ­ 7.00 pm (min.) 7 days per week.

• December ­ February, Office manned 8.30 am ­ 4.30 pm Mon ­ Fri (inc.)

• 2 Reception desks, one high level for standing customers and one low level for seated customers.
      
Public Areas ­ General (Internal)

• All facilities are at ground floor level

• Reception, Bar & Restaurant have clear patterned shallow pile carpeting

• Toilets & Showers have tiled/concrete floors

• Public telephones have standard BT payphones fitted, with seating close by

• External lighting is uniform and unobtrusive, Internal lighting is functional (i.e. Office, Toilets & Showers = fluorescent tubes, Bar & Restaurant have ambient spot lights in seating areas but bright lighting in toilets.

• All signage is designed to be clearly visible.

• Steps have been designed out of facilities and wherever possible, concrete access ramps with handrails have been installed with maximum 1:20 gradient.

• Baby changing facilities available in Barn Inn toilet

• Dogs are welcome with prior notification, dedicated dog­walk with doggy bins, water bowls provided. Only guide dogs (visual or aural impaired customers) allowed in Shop, Bar or Restaurant.

• Disabled toilets available in all facilities

Public Areas ­ WC

• Barn Inn, Restaurant, Coffee Shop & Camp Shop adjacent to Reception & Park Entrance

• Toilets inc. disabled toilet in Barn Inn

• Toilets & Showers adjacent to Park Shop

• All accessed across smooth concrete, level paths or access ramps no steeper than 1:20 gradient.

• Additional Toilet & Shower facilities throughout site ­ no camping unit should be more than 200 metres from toilet/shower but reservations closer can be made by those requiring close proximity to toilets/showers.

• All accessible toilets/showers designed and laid out in excess of spatial requirements of Building Regulations. Floors are non­slip tiled, single leaf push­doors.

• Toilet furniture in accordance with Part M requirements of Building Regulations
      
Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

• Lighting in all buildings is uniform and bright, except in Barn Inn family room when Acts are on stage, when lighting is subdued.

• Tables in Bar & Restaurants/Coffee Shop is mixed fixed and moveable, with various table types.

• Menus in 16 font and Staff always available to assist

• Vegetarian options available

• Access from Entrance Courtyard, adjacent to Park Office, via ramp with maximum gradient 1:20.

• Table Service for all orders.

Laundry

• Level floor access in Laundry 1, slight step into Laundry 2

• All machines accessible

• Seating in Laundry 1

• Non­slip concrete floors

• Assistance available on request

• One laundry on camp site, one laundry 50 metres from holiday bungalows

• Uniform lighting from fluorescent fittings

Shop

• Shop accessed from max. gradient 1:20 concrete ramp, with hand rail

• Solid concrete non­slip floor inside

• Assistance available

• All items clearly labelled and priced

• Counter height 1 metre

• Till display illuminated, visible whilst seated

• Lighting uniform and bright

Treatment room/s

• N/A

Leisure Facilities
      
• N/A

Outdoor Facilities
      
• N/A

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

• N/A
      
Bedrooms

• N/A

Touring Facilities (Holiday Parks)

• 4 no. w.c. blocks, all heated, with showers and hand basins

• 2 no. RADAR toilets & washrooms

• 1 no. bathroom

• Numerous waste water disposal points

• Washing up sinks at each toilet block

• Chemical disposal points at each toilet block

• Numerous enclosed refuse points

• All toilet blocks accessible over roads (some tarmac, some sprayed, chipped and rolled) and over grass.

• All toilet blocks have level access

• All toilet blocks illuminated by fluorescent striplights

• All toilet block floors non­slip tiled

• Whole site illuminated by street lighting at night

• All dogs welcome by prior arrangement. Guide dogs welcome in all buildings.

• Signage includes diagrammatical and text

• Park Terrain ­ all paths & roads level

• Black bags available on­site for refuse, some bins provided but bags do not have to be put in bins as there are daily collections.

• All pitches on level terrain, with ample space for vehicle parking alongside. 250 electrical hook­up points available.

Additional Information

• Barn Inn Bar, Restaurant & Coffee Shop has clearly marked escape routes, which are both illuminated by emergency lighting and by "glow in the dark" signs.

• All supervisory staff (always at least two on duty) and some casual staff trained as Fire Wardens and in­house fire evacuation training frequently carried out.

• Alarm system has both audible and visual indicators (flashing lights)

• Fire Assembly points clearly identified and accessible via level, hard­
surfaced routes.

• Park Fire Risk Assessments and Emergency Action Plans among
first to have been approved by Lincolnshire Fire & Rescue.

• Guide Dogs welcome everywhere

• As is now Law, all premises smoke­free with outdoor covered areas
for smokers.

• Half of workforce are trained as Appointed Person First Aiders

Contact Information

• Address: Skegness Water Leisure Park, Walls Lane, Ingoldmells,
Lincolnshire PE25 1JF

• Telephone: 01754 899400

• Fax: 01754 897867

• Email: enquiries@skegnesswaterleisurepark.co.uk

• Website: www.skegnesswaterleisurepark.co.uk

• Grid reference: TF565668

• Hours of operation: March ­ November, Park is open 7 days a week.

December ­ February, Park closed to Public

Holiday Bungalows open March ­ December (gas central heating,
well insulated etc)

• Emergency number: 999 & 112

• Local carers: List available via Lincolnshire County Council ­
www.lincolnshire.gov.uk

• Local equipment hire companies: Ask at Park Office for what
equipment is required

• Local public transport numbers: Ask at Park Office for numbers

• Local accessible taxi numbers: Ask at Park Office for list of numbers
      
We welcome your feedback to help us continuously improve if you have any comments please phone 01754 899400 or email enquiries@skegnesswaterleisurepark.co.uk